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I have lost the color on my computer. I uninstalled ...
Sent to Computer Experts March 04 02:46 PM

I have lost the color on my computer. I uninstalled my video driver and rebooted. XP reloaded the drivers and the color was restored, but if I restart the computer again, the color is lost again. Help

 

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OS: Windows XP; Browser: IE

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Customer (name blocked for privacy)
Status:  Closed   Value: $9
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March 4 2:57 PM (10 minutes and 47 seconds later)
         
REPLIEDCheck Mark

Hi and Welcome to Just Answer,
Ok we can take a look at this, and get you back and running.

 

Try it again, but this time do it in safemode

 

 

Go to Start-> shut down-> Reboot

Reboot your computer, F8 safe mode

 

Go to

 

Start->Control Panel->System-> System->Hardware->Device Manager->Display adapters.

 

 

Write down the names in the area, Just incase the drivers can't be found.

 

 

Uninstall all the devices, some may be tied in to others, and as you uninstall them it will remove the others.

 

 

Reboot

 

The display adapter devices should reinstall and you should be up and running.

 

 

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If there is anything else let me know, If not click accept. Thank You Michael L.



Edited by Michael L....... JA Computer Expert on March 4 2007 at 2:57 PM

Thank You Very Much. If this helps, click on the"Accept." Michael L
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March 4 3:31 PM (34 minutes and 2 seconds later)
         
Reply to Michael L....... JA Computer Expert's Post: It did not work. I did everything your said. The color did comeback, but as soon as I reboot after driver re-installed, I lost the color again ( like in my question.
Customer (name blocked for privacy)
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March 4 7:35 PM (4 hours and 4 minutes and 1 second later)
         
I am still waiting for an answer 3 hours later. Michael L is my JA expert.
Customer (name blocked for privacy)
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March 4 7:51 PM (16 minutes and 10 seconds later)
         
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March 5 1:03 AM (5 hours and 11 minutes and 51 seconds later)
         
the display resolution does change when the color goes. the resolution size is 1024 by 768, highest 32. I will check back with you after 12pm (eastern time)tomorrow. Hope you feel better.
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March 5 11:40 AM (10 hours and 37 minutes and 24 seconds later)
         
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March 5 2:13 PM (2 hours and 32 minutes and 32 seconds later)
         
Hi Michael. the video card is nvida riva128/128zx
Customer (name blocked for privacy)
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March 5 2:20 PM (7 minutes and 2 seconds later)
         
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March 5 2:28 PM (8 minutes and 45 seconds later)
         
ok I will try and be back at 3:30
Customer (name blocked for privacy)
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March 5 2:29 PM (59 seconds later)
         
REPLIEDCheck Mark
Ok

Thank You Very Much. If this helps, click on the"Accept." Michael L
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March 5 5:36 PM (3 hours and 6 minutes and 21 seconds later)
         
Reply to Michael L....... JA Computer Expert's Post: Michael I downloaded the driver but cannot install. There is no setup file to install
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March 5 7:15 PM (1 hour and 39 minutes and 10 seconds later)
         
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March 5 7:37 PM (22 minutes later)
         
the computer said they could not find a better driver than the one I have
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March 5 7:39 PM (2 minutes and 7 seconds later)
         
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March 5 7:42 PM (2 minutes and 33 seconds later)
         
no this card is built on to my motherboard (old system. I have added memory, new hard drive.
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March 5 7:47 PM (5 minutes and 8 seconds later)
         
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March 5 7:47 PM (44 seconds later)
         
yes xp office
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March 5 7:48 PM (46 seconds later)
         
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March 5 7:50 PM (2 minutes and 10 seconds later)
         
no, xp has been installed close to 2yrs. the problem started in Dec 06
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March 5 7:53 PM (2 minutes and 41 seconds later)
         
REPLIEDCheck Mark
Ok lets try a restore back before Dec.

If you were able to do it before, run the following to a date just before you lost your problem;

 

1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

2. On the Welcome screen, click Restore my computer to an earlier time, and then click Next.

3. On the Select a Restore Point page, select the date from the calendar that shows the point you'd like to restore to, and then click next.

4. On the Confirm Restore Point Selection page, verify that the correct restore point is chosen, and then close any open programs.

5. Click Next if you are ready to proceed or click Back to change the restore point.

6. The computer will shut down automatically and reboot. On reboot, you'll see the Restoration Complete page, and then click OK.

After reviewing the stability of your system, you can choose another restore point or undo this restoration. Just open System Restore and make the appropriate choice. After you use System Restore, you'll have an additional task; Undo my last restoration, on the System Restore Welcome page. Remember that you'll have to reinstall any programs that were installed after the restore point.

If System Restore doesn't work in Normal Mode, it might work in Safe Mode. To use System Restore in Safe Mode, press the F8 key during reboot and choose Safe Mode. When your computer starts in either Safe Mode or Normal Mode, System Restore can be used to capture a working previous state. System Restore can't be opened unless the system is bootable into one of these modes.



Thank You Very Much. If this helps, click on the"Accept." Michael L
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March 5 7:56 PM (3 minutes and 15 seconds later)
         
Reply to Michael L....... JA Computer Expert's Post: I tried system restore and nothing happen. My daughter installed Corel and that is when the trouble started. I uninstalled Corel and all of its components. I don't remember when in Dec she installed it.
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March 5 7:59 PM (2 minutes and 49 seconds later)
         
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March 5 8:06 PM (6 minutes and 33 seconds later)
         
ok, I will try this and if I do not reply tonight I will talk to you tomorrow after 10:00am thanks
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March 5 8:10 PM (4 minutes and 8 seconds later)
         
ACCEPTEDCheck Mark
Ok, I will look for your reply later or in the morning, I will only be on for about another hour and half.

Edited by Michael L....... JA Computer Expert on March 5 2007 at 8:10 PM

Thank You Very Much. If this helps, click on the"Accept." Michael L
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Michael L Top Notch Computer Expert -- JA's Second Highest Computer Expert -- 99% Positive Feedback on 1468 Computer Accepts
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