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Microsoft office program
Sent to Computer Experts July 09 02:42 AM

I am accustomed to opening Word and Excel files through Windows Explorer by double-clicking the file. Now that I have moved from Windows 98 to WindowsXP Pro, and from Office 97 to Office XP (Word and Excel 2002), I am no longer able to do this. When I double-click the file, the application opens, but the file is unavailable. Help!

Customer (name blocked for privacy)
Status:  Closed   Value: $10
Answer
July 9 12:41 PM (9 hours and 58 minutes and 39 seconds later)
         
REPLIEDCheck Mark
What do you mean the file is "unavailable"? Is there an error message?
Also, check the icon that is displayed with the file. Is it a word/excel icon?

/*There are 10 types of people: those who can read binary and those who can't.*/
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Alexei Andreev -- Programmer -- 100% Positive Feedback on 5 Computer Accepts
Software Programming
Reply
July 9 3:08 PM (2 hours and 27 minutes and 29 seconds later)
         
Reply to Alexei Andreev's Post: No error message but when when I double click on a word or excell document in either my DOcuments folder or in windows explorer - it opens the program but not the document. When I then open file and retrive a document - the programs works fine



Customer (name blocked for privacy)
Answer
July 9 4:46 PM (1 hour and 37 minutes and 29 seconds later)
         
REPLIEDCheck Mark
Wow. That's weird. The only thing I can offer is right click on any word file, click Open With, select Word, and make sure "Always use the selected program to open this kind of files" is checked. Click OK and then see if your problem persists.
Oh, and you need to make sure you have all critical updates for Windows installed.

/*There are 10 types of people: those who can read binary and those who can't.*/
Picture
Alexei Andreev -- Programmer -- 100% Positive Feedback on 5 Computer Accepts
Software Programming
Reply
July 9 6:19 PM (1 hour and 32 minutes and 57 seconds later)
         
Reply to Alexei Andreev's Post: The answer and the first reply did not even address my first question. I'm done but thanks - this should not be charged.

thanks
Customer (name blocked for privacy)
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