Ask Your Computer Question. Computer Experts Answer You ASAP.

(Not a Computer Question?)

How do I delete winrzf32.dll?
Sent to Computer Experts November 15 03:04 PM

No Comment Added

 

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
Norton 2006, XoftSpySE, ran both in safe mode, cannot delete file manually in safe mode.

Customer (name blocked for privacy)
Status:  Closed   Value: $9
Answer
November 15 3:12 PM (8 minutes and 3 seconds later)
         
ACCEPTEDCheck Mark

Hello,

Yes you have been infected by a virus,

Ok what i would recommend is go to this website http://www.ewido.com/ and download the AVG 7.5 Spyware Software (this is a free download) Once this is downloaded and ensure all updates are downloaded on this and your Antivirus software.

Now lets reboot your computer and as your computer is rebooting tap the F8 key continuosly this will bring you to a boot menu and choose safe mode. Once your system boots up completely run a full scan again with your Norton antivirus and the AVG spyware software.

Once this completes go to Start - Run - type in without the quotes "del *.tmp/s (there is a space between the del and the * symbol) and hit enter. This will clear out all of your temporary files.

Once this completes close out of all windows and reboot and see if it is running correctly now.

Hope this helps,

Thanks

Rita



If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
Picture
Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Reply
November 15 4:31 PM (1 hour and 19 minutes and 3 seconds later)
         
Just so you know I'm not ignoring you, I am running Norton right now. It's just taking forever in Safe Mode. I'll let you know if it works.
Customer (name blocked for privacy)
Answer
November 15 4:34 PM (3 minutes and 39 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
Picture
Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Think you can answer this question?
Login or Become an Expert

Related Answers

 

DISCLAIMER: You acknowledge that any information you may obtain from individuals you contact through use of the Just Answer service comes from those individuals, not from Just Answer!, and that Just Answer is not in any way responsible for any of the information these third parties may supply. The site and services are provided "as is" with no warranty and no representations are made regarding the qualification of an Expert. Responses and comments on Just Answer! are for general information and are not intended to substitute for informed professional advice (such as medical, legal, investment or accounting) and do not establish a professional-client relationship. Just Answer! is not intended or designed to address EMERGENCY QUESTIONS which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

Just Answer! > Computer and Software Help