Am having problems connecting to my financial institution to

Am having problems connecting to my financial institution to do on-lne banking. Have tried everything the bank has suggested to no avail. Have deleted cookies, temp. internet files, but it still does not allow for login to happen.

Optional Information:
OS: Windows XP; Browser: Other

Already Tried:
Deleted cookies, temp. internet files, even tried a new link supplied by the bank to no avail. Can access this site from other computers, but not from the home computer.

Customer (name blocked for privacy)

Are you getting a error message?

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: Yes - when youlog onto the banking website and choose on line banking, it takes you to a secure site. It is at this point that when I click, yes - go to secure site - that it tries to connect and it says the web page cannot be displayed. The bank did an upgrade and ever since then, I cannot go into the on line banking screen. I also tried to add a user on to my computer and this did not work. I turned off my norton anti virus and this did not work. I lowered by security settings and this did not work. I also made sure that the SSL and TSL wa checked under the tools and internet options which is was. The back claims that they have no problems but I can get into any other web page I want except this one and I had no problems before.

Hi and Welcome to Just Answer,
Ok we can take a look at this.

It sounds like the firewall is on, go to Start-> Control Panel-> Firewall

Make sure it is off, then try again

Let me know how it goes

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If there is anything else let me know, If not click accept. Thank You Michael L.

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: It did not work - the firewall has been disabled as I use the Norton Anti Virus firewall not the windows firewall - I also tried to diable the norton firewall and it still did not work.

Are you using Browser IE 7 or 6 or foxfire etc?

If you are using IE try Foxfire it is a free download, if it works then we can look at your IE

Fire Download

Edited by Michael L...JA's #1 Computer Expert on June 9 2007 at 1:19 PM

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: I'm not sure what you mean - I have Window XP service pack 2. Does this help?

No I need to know what browser you are using for the internet.

And on my edit, it suppose to say Foxfire download...LOL

Edited by Michael L...JA's #1 Computer Expert on June 9 2007 at 1:21 PM

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: What is foxfire? How do I know what I have for my IE browser - is there a way to check before I download this? As you can tell - I'm not the computer wiz!!!!

IE is Internet Explorer, this is the big E on the desktop

Foxfire is another type of Browser

When you go onto the Internet to check your Bank. What do you use? or what is the internet service you use? AOL, Earthlink, DSL and so on

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: Ok - still not sure, but our internet service is Comcast.net. It is high speed internet - not dial up. Does this answer your question?

Answered it pretty close, you are probably using IE, go ahead and download the foxfire.

Then install it, sign on to the internet like you would normally, then minimize the internet and double click on the foxfire program, then try to go to your bank site.

Edited by Michael L...JA's #1 Computer Expert on June 9 2007 at 1:45 PM

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: Ok - it is IE but I did the download and every thing you said and it still did not work. The error states that the server is not found. Fire fox can't find the server. Remeber - I could get on this web site from another computer and the bank is telling me that they are not having any other customer complaints.....UUUGGGHHH!!!

ok, where you connected to the internet when you used Foxfire?

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: Yes, I belive so. This is what I did: I down loaded Foxfire; went into internet explorer and when the home page came up I minimized the IE, then I double clicked on Foxfire and went into my bank web site and the error message came up.

sorry had to eat dinner

ok, tell me this

open IE, go to the help

Images available only to Customers.

Click on the About Internet Explorer, tell me if you have IE 6 or 7

Images available only to Customers.

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: I have IE 7.

Ok, I have been reading on IE 7, IE 7 has several bugs to it, I would say that you have been able to login on other computers because something has changed for you bank information on your computer.

I have one more thought,

Go here

Images available only to Customers.

Check and see if you have a certificate in here, or Clear the SSL Slate, Hopefully this will fix it, if not you may need to reinstall your IE 7 to get what ever was change to be repaired.

Let me know, how this works

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: I went into the certs and then cleared the SSL and it still did not work.

Ok, the only other thing would be to reinstall it

go here

http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

download the IE 7

then try to run the install first, if that doesn't work, then you will need to go into Start-> Control Panel

Add and remove, Highlight IE and remove it. Then reinstall the download.

But do the first install like I said, it may repair your IE7 that you now have.

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: It let me reinstall it and I did not have to uninstall it first. Unfortunatly it still is not working....

I am sorry I am at a loss... Where you able to login to this site from this computer before... Like a week ago or more?

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: I have been able to log in and then the bank did an upgrade on 5/19 and 5/20 so you could not get access at that time. Ever since then 5/21 and on, I have not been able to go to the secured site from my home computer to which I could with no problem before. When you log onto the bank it brings you to the web site which I can get on to. Then you choose the online banking option and once you click on that, a box comes up that states that you are about to exit the site and go to an external secure site - then I click continue and it redirects you to the site. This is where I get the message that IE cannot display the web page.

Hey I have a long shot... On the other computers, do you remember if you get a popup window as it is redirecting?

you may need to turn on your pop-up

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: I do and I shut mine off on this computer - it asks if your sure you want to do this...how do I turn it back on? I'll try anything

Ok, give this a shot;

To configure the Pop-up Blocker from Internet Options, follow these steps:

Click on Internet Explorer.

On the Tools menu, click Internet Options.

Click the Privacy tab, and then select the Block pop-ups check box to turn on the Pop-up Blocker, or clear the Block pop-ups check box to turn off the Pop-up Blocker.

Click Apply, and then click OK

I am getting ready to go to bed, so if this doesn't work, I will be on again in the morning.

Let me know

Thank You Very Much. If this helps, click on the"Accept." Michael L

Reply to Michael L...JA's's Post: Unfortunatly it did not work.....not sure at this point what to do. I tried getting into other secure sites (ones that also give you a warning) and I can get in fine.....we can continue in the morning....
THANKS!

Ok, we will try tomorrow.

Thanks

Thank You Very Much. If this helps, click on the"Accept." Michael L

Am having problems connecting to my financial ...

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