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Hi, I have a 5940 Deskjet, and can''t seem to print ...
Sent to Computer Experts February 26 01:44 PM

Hi, I have a 5940 Deskjet, and can''t seem to print addresses on envelopes. I write the letter, addresseee block in typical location, print letter fine, go to Mailings (word 2007) find envelope and adress highlights - envelope then goes halfway in, printer freezes up, orange lights blink. I wind up getting the envelope out by the arrow - no print. If I put paper back in, it will print address like it should. What to do? Bill

 

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Customer (name blocked for privacy)
Status:  Closed   Value: $9
Answer
February 26 3:50 PM (2 hours and 6 minutes and 23 seconds later)
         
REPLIEDCheck Mark
Hello,

This is an extremely common problem with the 5940 Deskjet models. Most envelopes are too thick to be fed through the printer, which causes the printer to believe it's jammed, hence the orange light.

My suggestion would be to attempt to use a thinner, or even smaller, envelope as a test. If that works fine, then you may need to use them from here on out. If it doesn't work, let me know and I'll try to assist you further.

Vincent P.
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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Reply
February 26 4:03 PM (13 minutes and 7 seconds later)
         
Reply to Vincent's Post: I do not have the option for thinner envelopes. Nor do I find on the box "This is a low quality printer and won't print envelopes" - I do not wish to spend more with your firm - please confirm I have not- I assume your further assistance would incur more charges. I guess the 5940 printer is just a bad deal.

Thanks anyway, Bill
Customer (name blocked for privacy)
Answer
February 26 4:09 PM (5 minutes and 22 seconds later)
         
REPLIEDCheck Mark
The only charges you incurred was the initial deposit on the question. You have not and will not be charged any more, no matter how many responses this question generates.

If you'd like further assistance, I can give you a few more suggestions - however, if you do not wish for me to help further, that's certainly a valid option.

Vincent P.
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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February 28 5:13 PM (2 days and 1 hour later)
         
Reply to Vincent's Post: well Vincent, with that in mind I would like to know if there is a solution other than thinner envelopes, which is not an option. I may have experimented with pushing on the envelope - I think it just went as far as I could push, then jammed...

so yes, any other suggestions would be appreciated. Bill
Customer (name blocked for privacy)
Info Request
February 28 5:18 PM (4 minutes and 54 seconds later)
         
When you run an envelope through, does it get stuck at a certain point? If so, what part of the envelope?
Did it actually jam, or did the light just turn on?

Vincent P.
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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March 4 3:25 PM (4 days and 22 hours later)
         
sorry for the delay, I got busy and was out of the office. The envelope draws in about 5 inches, seems like a centered place for printing to start, then processing sounds go silent and the orange lights start flashing and the envelope just sits there. By pressing the arrow the envelope gets ejected teh rest of the way through, no print at all, and the orange lights go off and we are back to normal. I guess we would call that a jam - the envelope comes to a full stop. and thanks for your time - I will get you paid. Bill
Customer (name blocked for privacy)
Answer
March 4 3:28 PM (3 minutes and 2 seconds later)
         
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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March 4 3:34 PM (5 minutes and 47 seconds later)
         
I never try to print an envelope with the letter inside it, so I always try with a new unsealed, empty envelope. which would act every bit like an opened envelope - which I just tried with identical results. Is taht what you mean by an opened envelope, one previously mailed to me?
Customer (name blocked for privacy)
Info Request
March 4 3:37 PM (3 minutes and 1 second later)
         
By opened, I'm referring to the envelope being unsealed with the flap out. Have you already attempted this?

Vincent P.
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March 4 3:53 PM (16 minutes and 24 seconds later)
         
Just did, never prior however - great suggestion but no progress - same result
Customer (name blocked for privacy)
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March 4 4:43 PM (50 minutes and 6 seconds later)
         
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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March 4 8:29 PM (3 hours and 45 minutes and 40 seconds later)
         
no, but if I put the paper back in it prints it just fine, sideways at the perfect envelope location.
Customer (name blocked for privacy)
Info Request
March 4 8:57 PM (28 minutes and 11 seconds later)
         
The fact that it prints on normal paper, but does not print on envelopes, is slightly baffling to me. I'm not personally aware of the design of this printer, so I'm going to ask a question. Do the envelopes as well as the regular sheets of paper feed from the same location, or do they get fed in from a different location?

Vincent P.
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Please click ACCEPT so I can be paid for my time and assistance.
Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
PHP/MySQL, Windows & Linux, Web developer, Computer Security, Computer Hardware, Web Hosting
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