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When we connect remotely using Cisco VPN client we can
Sent to Computer Experts December 18 02:42 PM

When we connect remotely using Cisco VPN client we can get into our Outlook 2003 email and can send and receive. But when booking an appointment with a resource we get "Information Store could not be opened. Unable to directly book a resource for this meeting." I have added the Exchange server to the hosts and lmhosts file. I can ping by IP as well as name. I am at a lost.

 

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
Adding Exchange server to Hosts and lmhosts file. Re-created email profile

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
December 18 2:53 PM (10 minutes and 48 seconds later)
         
REPLIED to Info RequestCheck Mark

Can you book an appointment when you are directly connected to your internal network?



Dave

Good answers are not free. If my answer is helpful, please click the "Accept" button (even if you paid a deposit)- this is the only way I get paid for my work. Positive feedback is also greatly appreciated.
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Dave K -- Information Systems Manager -- 98% Positive Feedback on 659 Computer Accepts
30+ years experience in I.T., Certified Oracle DBA, and Director of I.T.
Reply
December 18 2:54 PM (1 minute and 36 seconds later)
         
Reply to Dave K's Post: Yes, we have no issues when in the office and only when we work offsite and use Cicso VPN client.
Customer (name blocked for privacy)
Answer
December 18 2:58 PM (3 minutes and 20 seconds later)
         
REPLIEDCheck Mark

I assume you are using a Cisco VPN concentrator. Is there a firewall between the VPN concentrator and the public network?



Dave

Good answers are not free. If my answer is helpful, please click the "Accept" button (even if you paid a deposit)- this is the only way I get paid for my work. Positive feedback is also greatly appreciated.
Picture
Dave K -- Information Systems Manager -- 98% Positive Feedback on 659 Computer Accepts
30+ years experience in I.T., Certified Oracle DBA, and Director of I.T.
Reply
December 18 3:00 PM (2 minutes and 16 seconds later)
         
Reply to Dave K's Post: Yes we are and yes there is a firewall. I should also mention that we did not have this issue last year prior to upgrading the VPN concentrator as well as upgrading to Outlook 2003 which by the way is still connecting to an Exchange 5.5 server.
Customer (name blocked for privacy)
Answer
December 18 3:04 PM (4 minutes and 23 seconds later)
         
REPLIEDCheck Mark
I think it will be best if I leave this to another expert who may be more qualified to help you.

Dave

Good answers are not free. If my answer is helpful, please click the "Accept" button (even if you paid a deposit)- this is the only way I get paid for my work. Positive feedback is also greatly appreciated.
Picture
Dave K -- Information Systems Manager -- 98% Positive Feedback on 659 Computer Accepts
30+ years experience in I.T., Certified Oracle DBA, and Director of I.T.
Reply
December 18 3:06 PM (1 minute and 58 seconds later)
         
Reply to Dave K's Post: Ok, thank you for trying. Do wait for another expert to pick up my question?
Customer (name blocked for privacy)
Answer
December 18 3:23 PM (16 minutes and 43 seconds later)
         
ACCEPTEDCheck Mark

Hello Customer (name blocked for privacy),

Your issue could be that the concentrator is blocking the port within the VPN that passes resource traffic. Within the VPN concentrator and firewall take a look at the logfiles that get created, this should give you a clue as what is being blocked.

Bitman -- Information Systems Manager -- 100% Positive Feedback on 41 Computer Accepts
CISSP, 25+ years of computer experience
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