Hi Customer (name blocked for privacy),
Thanks for posting on JustAnswer.com. I hope I can help you out with your problem.
Have you ever been able to record sound onto your computer from a microphone? The greyed out controls in the Control Panel usually means that the computer is not recognizing the sound card. If you are sure that you have one, try to go to the website of your comptuer manufactuer (Dell, HP, etc) and download the drivers for the sound card (usually there is a section called Support and Drivers and from there you pick the model of your computer). Install the drivers and then those controls should not be greyed out anymore and you can record your voice.
Let me know what your progress is and I can help more.
If this solution helped solve your problem, please select Accept.
Thanks,
Aseem Kishore
Aseem Kishore
5+ years experience
IT Manager