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I have dial up for my internet for my mac, it was working ...

Sent to Computer Experts May 10 09:34 AM

I have dial up for my internet for my mac, it was working when I turned it off and then when I turned it back on the next morning I got the error Modem reports no dial tone. I have check the phones and the line and they are all working, what can I do?

 

Optional Information:
OS: Mac OS X; Browser: Other

Already Tried:
Checked all the phones and the phone lines

Customer (name blocked for privacy)
Status:  Closed   Value: $8
Answer
May 10 11:43 AM (2 hours and 9 minutes and 4 seconds later)
         
REPLIEDCheck Mark
What model Mac do you have, if you're not sure, if you click on the Apple in the upper left corner then about his mac, and tell me the information on the page. Also, is your modem internal or external?

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Thanks,

Joe
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OCR_Ambler -- Computer Systems Analyst -- 94% Positive Feedback on 124 Computer Accepts
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Reply
May 11 4:16 PM (1 day and 4 hours later)
         
Reply to OCR_Ambler's Post: MAC OS X TIGER            

MY MODEM IS INTERNAL
Modem Information:

Modem Model:     Jump
Interface Type:     I2S
Modulation:     V.92
Hardware Version:     Version 1.0
Driver:     MotorolaSM56K.kext (v1.3.3)
Country:     B5 (United States, Latin America)

THNAKS
Customer (name blocked for privacy)
Info Request
May 11 4:19 PM (2 minutes and 46 seconds later)
         
REPLIED to Info RequestCheck Mark
Have you had a lot of storms, electricial?

Thank You Very Much. If this helps, click on the"Accept." Michael L
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Michael L Top Notch Computer Expert -- JA's Second Highest Computer Expert -- 99% Positive Feedback on 1514 Computer Accepts
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Reply
May 11 4:27 PM (7 minutes and 31 seconds later)
         
Reply to Michael L's Post: NO STORMS, I LIVE IN FLORIDA AND IT IS DRY DRY
Customer (name blocked for privacy)
Answer
May 11 4:29 PM (2 minutes and 10 seconds later)
         
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Info Request
May 11 4:43 PM (14 minutes and 27 seconds later)
         
REPLIED to Info RequestCheck Mark
Felley - do you still have your Apple Hardware Test Disk that came with the machine?
Reply
May 11 4:59 PM (15 minutes and 34 seconds later)
         
Reply to Stephen's Post: The modem is present and I am sure that I have that test disk somewhere but not right here with me. I am on the road
Customer (name blocked for privacy)
Info Request
May 11 5:00 PM (1 minute and 17 seconds later)
         
Thanks for the help Stephen, I didn't see that this was a MAC machine. Great Expert

Thank You Very Much. If this helps, click on the"Accept." Michael L
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Answer
May 11 5:07 PM (7 minutes and 16 seconds later)
         
ACCEPTEDCheck Mark
Can you tell me which version of tiger you are running - - the latest is 10.4.6. I have seen known problems with the dial tone dissapearing on 10.4.2, but the latest updates "should" fix that problem.

Have you tried dialing with out waiting for the dial tone and seeing if it will work?

Open System Preferences > Click Network > Double-Click Internal Modem > Click the Modem tab > uncheck the box that says "wait for dial tone before dialing"

See if that will allow you to get online.

Something else to try :

change the phone cord your using.
plug into a different phone jack. I know you said that you checked, just want to make sure that the cable you are using for the computer isn't bad.

If these things don't solve the problem, then the modem itself may have gone bad.

Bottom line, unfortunately for the end user, Apple has a tendency to be only forward looking. This can be good and it can be bad. Since Modems are rarely used with the advent of cheap high speed internet access, the software support of the modems is faltering. In fact, the latest macs do not even come with modems anymore.

I wuld definitely run the Hardware Test disk and make sure that the modem is functioning properly.

Hope this helps you.
Answer
May 11 6:29 PM (1 hour and 22 minutes and 3 seconds later)
         
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