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I opened an Appleworks document. When I went to print ...
Sent to Computer Experts December 14 06:49 PM

I opened an Appleworks document. When I went to print it, I accidentally loosened a cable from my Mac and the Mac shut down. When I restarted it, a dialog box opened which said "Recovering file Christmas labels ''06. This file was not closed properly and a newer version is available. Open the newer version?"   I could choose one of 3 options: cancel, last saved, auto saved, but the dialog box was unresponsive, so I could not open the doc. at all.    How can I open this doc or get the dialog box to respond?

 

Optional Information:
OS: Mac OS X; Browser: IE

Already Tried:
making a copy, sneaking into it another way. . .

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
December 17 11:04 AM (2 days and 16 hours later)
         

Hi Floroam,

Can you check if you can maneuvre with Keyboard ??



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Krish -- Computer Support Specialist -- 89% Positive Feedback on 24 Computer Accepts
Tech support Anaylst - EDS
Reply
December 17 5:22 PM (6 hours and 18 minutes and 28 seconds later)
         
I don't know. What keys should I use to maneuver with the keyboard?
Customer (name blocked for privacy)
Info Request
December 18 7:54 AM (14 hours and 32 minutes and 10 seconds later)
         

Hi Floroam,

Try the TAB key and see if you can select any of the three options.

 

Regards,

Krish



Happy Holidays !!
...If you find my answer helpful please click the ACCEPT button. And Leave a Feedback. It will help me to Improve
   And dont forget feedback, it is greatly appreciated.
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Krish -- Computer Support Specialist -- 89% Positive Feedback on 24 Computer Accepts
Tech support Anaylst - EDS
Reply
December 19 6:37 AM (22 hours and 43 minutes and 6 seconds later)
         
Hitting the tab key did not work. I should tell you also there is no way to get rid of this dialog box and I have to force quit, Mac will not shut down by command. Tried Ctrl-Alt-Delete, etc.
Customer (name blocked for privacy)
Answer
December 21 1:37 PM (2 days and 6 hours later)
         
REPLIEDCheck Mark

Hi Customer (name blocked for privacy),

At this point I would request you to go ahead and run Detect and Repair from help.

 

Regards,

Krish

 

 

 



Happy Holidays !!
...If you find my answer helpful please click the ACCEPT button. And Leave a Feedback. It will help me to Improve
   And dont forget feedback, it is greatly appreciated.
Picture
Krish -- Computer Support Specialist -- 89% Positive Feedback on 24 Computer Accepts
Tech support Anaylst - EDS
Reply
December 25 4:27 AM (3 days and 14 hours later)
         
Reply to Krish's Post: I ran the repair which corrected several problems but the dialog box still opens, is unresponsive and I can't get into the Appleworks file. What would you suggest next?
Customer (name blocked for privacy)
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