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windows login...does not recognise password. Pressed the?

Sent to Computer Experts January 02 11:37 AM

windows login...does not recognise password. Pressed the? help button but the clue it gives "say what you see" is nothing like password set up.Can the password be changed at all?

 

Already Tried:
different passwords

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Answer
January 2 11:40 AM (2 minutes and 43 seconds later)
         
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MCSE, BA in Computer Sciences, 6+ years Diagnosis and Repair
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