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Just loaded a trial of Photoshop Extended CS3 from Adobe.
Sent to Computer Experts March 21 07:49 PM

Just loaded a trial of Photoshop Extended CS3 from Adobe. When I click on the icon to load it, the page comes up showing all the things it is loading and then it stop and tells me there is a problem and shuts down the installation. I can''t figure it out.

 

Optional Information:
Male, Age: 68, Kansas

Already Tried:
Everything I could think of and contacting Adobe.

Customer (name blocked for privacy)
Status:  Closed   Value: $9
Info Request
March 21 7:56 PM (6 minutes and 38 seconds later)
         
REPLIED to Info RequestCheck Mark
Hello,

Were any specific errors given during the installation process? If so, it would be a great help if you could provide the EXACT error message it gave you. Also, it will be quite helpful if you could tell us what Operating System is on your computer.

Vincent P.
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March 21 10:47 PM (2 hours and 50 minutes and 55 seconds later)
         
Reply to Vincent's Post: When I try to start Photoshop CS3 Extended, it goes thru the 1st screen like it is ok and then it stops and gives me this:
AppName: photoshop.exe
ModName: adobeowl.dll
AppVer?10.0.0.0
ModVer:1.0.92.0
Offset:00069b7d

I download some TechNotes from Adobe and it had several things to try, but didn't help.

I use Windows XP Home edition

Edited by Customer (name blocked for privacy) on March 21 2008 at 11:11 PM
Customer (name blocked for privacy)
Info Request
March 22 12:59 PM (14 hours and 11 minutes and 53 seconds later)
         
REPLIED to Info RequestCheck Mark
I know this may be an odd question regarding your problem, but what printer is presently set as the default printer on your machine? Is it a local printer or a network printer?

Vincent P.
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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March 22 1:37 PM (38 minutes and 32 seconds later)
         
Reply to Vincent's Post: It is a local printer and it is a HP Laser Jet 1100. You ask me to click "Accept" button so you can get paid. I didn't and don't find a place to click. As soon as I get an answer, I will release the money. It is in my account, waiting.

Thank you

John
Customer (name blocked for privacy)
Answer
March 22 1:50 PM (13 minutes later)
         
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Vincent -- Programmer -- 98% Positive Feedback on 206 Computer Accepts
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March 22 3:46 PM (1 hour and 56 minutes and 12 seconds later)
         
Tried reinstalling and updating all Adobe programs and it didn't change a thing.
Customer (name blocked for privacy)
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March 22 4:56 PM (1 hour and 9 minutes and 6 seconds later)
         
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March 22 5:00 PM (4 minutes and 21 seconds later)
         
Didn't change anything. It is trying to load "Pallets" when I get the error message.
Customer (name blocked for privacy)
Answer
March 22 5:14 PM (14 minutes and 8 seconds later)
         
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March 22 5:19 PM (4 minutes and 29 seconds later)
         
There is a font "Tahoma" installed.
Customer (name blocked for privacy)
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March 22 6:01 PM (42 minutes and 51 seconds later)
         
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March 22 6:25 PM (24 minutes and 5 seconds later)
         
I tried this and I would get a window that said, "Delete the Adobe Photoshop Settings File?" and you can answer Yes or No. I tried both and it still stops when trying to load "Paletts".
Customer (name blocked for privacy)
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March 22 7:49 PM (1 hour and 23 minutes and 36 seconds later)
         
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March 22 8:34 PM (44 minutes and 32 seconds later)
         
Same thing. No luck. This is really a problem and I know several people that have Photoshop CS3 and the same problem. You would think that Adobe would come out with a fix or update.
Customer (name blocked for privacy)
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