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I am currently working for a small firm who manages a clients network which consists of 4 offices and roughly 400 employees amongst the offices. I am the primary support perworking with mostly hardware and some software issues in the office that the CEO resides in. Although I am not in the office where our datacenter is, I do know how to build 2003 servers and manage Active directory and administer it. I also administer citirix clients as well as exchange 2003 clients. The problem I am having is after 7 years of working for this small consultant firm as an onsite consultant for our client and being the only IT person in this office, I do not know what actual Role or Title I should be classified as. I do not have a degree. I have Technical Support certification as well as MCP for Windows 2000. I do troubleshoot LAN issues and can resource information very well. I need some opinions!!! What title would you give to a person with my experience? I want to see what the salaries currently are

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OS: Windows XP; Browser: IE

Customer (name blocked for privacy)

Status: Closed Value: $9

Hello Customer (name blocked for privacy)

Based on what you have stated, I would say you have a few options. You will have to decide which ones best match your abilities and your desires.

Help Desk Specialist
Responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies problems, troubleshoots and provides advice to assist users. Coordinates with other IS areas to resolve problems if necessary. May operate in a mainframe and/or microcomputer environment.

Network Administrator
Installs, configures, and maintains the organization's LAN server and workstations. Manages performance and maintains security of LANS. Works with multiple hardware and software platforms at an intermediate level. Requires 2-4 years relevant experience or an equivalent combination of technical training and experience.

Network Planning Analyst
Assesses network performance. Sets up and observes network systems. recommends upgrades or improvements. Supports development of technical standards and application uses. Resolves network problems and offers technical assistance to users. Usually requires a 4 year degree and 3-5 years relevant experience.

Network Systems Technician
Monitors reliability of network infrastructure and operating systems on multiple platforms. Diagnoses and repairs problems. Usually requires a 2 year degree and 2-4 years relevant experience, or equivalent.

PC Hardware Technician
Installs PC's and related hardware. Investigates hardware problems and performs minor system hardware and communication connection repairs. Performs basic diagnostic testing. Major problems or repairs are directed to outside vendors. This is an intermediate level position usually requiring comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting.

PC Support Specialist
Analyzes, plans, designs, and installs new personal computer systems and reviews, monitors and upgrades existing personal computer systems. Determines user specifications for hardware and software. Purchases or builds software to meet user needs. Installs new, and maintains existing hardware and software. Typically reports to LAN/WAN Manager or PC Support Manager. Typically requires an associate degree and 1-2 years related experience, or equivalent.

You can find salary information at this site: http://www.informationweek.com/research/advisor/

Regards,

Thank you for your response.

I would like to give you a better understanding as to what I do here and maybe you could help me to better decide on what title I should give to myself.

My day consists of:

Monitoring Symantec Antivirus. If a PC is infected and symantec could not clean or quarantine it, I would remove it immediately from network and reimage it using symantec ghost with an image already built for all our clients.

We work in a citrix environment therefore more issues arise with application hangups and or confusion with the end-user do to not grasping the concept of the shared environment and what the do's and don'ts are. One example would be, "I am frozen in MS Outlook" ok open management console and End Task on the Outlook.exe process for the end-user. A second example would be, "I can not log onto citrix becasue it says I already have another instance of the application running." Ok open management console and log them off from a session currently running.

New employee hire: Create home directory and build their account from our Exchange 2003 AD server. Give them the necessary rights and test their account before releasing them with their credentials needed.

Recently I had an issue where I was able to create a new account however when I logged on and opened MS Outlook for the first time I could not create their profile. It was telling me the name could not be recognized. I looked at the AD account and noticed that the email address was never created on the exchange server. When I checked the rights in the Exchange Advanced tab alot of the OS defaults were missing as well. Ok so off to troubleshooting and within a few minutes found that the RUS was pointing to the wrong domain controller. Problem solved once the RUS was changed to point to the correct DC. Noone however will fess up to who may have changed this and for what reason.

I have been part of building Windows 2003 DC's as well as Citrix Servers.

I build images for all our PC's and laptops

I troubleshoot network connectivity on the LAN side of things.

I take part in recognizing T1 line trouble and opening trouble tickets if need be with AT&T and or Verizon.

I take part in opening tickets for phone trouble as well as moves & changes.

I manage blackberry clients from creating user profile on blackberry Enterprise Server to working directly with Cingular support for the handhelds if need be.

I setup VPN connectivity for remote users and troubleshoot any issues they may have.

I've worked with DSL/Cable routers.

Troubleshoot all printing issues.

troubleshoot all PC issues.

Veritas backup. (troubleshoot hardware issues, install server software, setup jobs)

Now that you have a better idea of things that I do on the job what would you consider me to be?

Thanks for your help!

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