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can not access any docs in office org. files. Shows error ...
Sent to Computer Experts January 08 05:17 PM

can not access any docs in office org. files. Shows error & to get storage name, no content can you help?

 

Optional Information:
OS: Windows XP; Browser: Other

Already Tried:
just basic moves

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
January 8 5:52 PM (34 minutes and 57 seconds later)
         

Can you please clarify a little more. Specifically:

  • What is the file extension of the files you are trying to open (.doc .xls...)
  • Are you using OpenOffice to open these files, if not what application are you using (Microsoft Word, Excel etc)
  • Are you trying to open them using the Open command from within the application, or are you double clicking on the files themselves.
  • Finally what is the exact error message you are getting

thanks.



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John D -- BS Degree in Engineering. -- 99% Positive Feedback on 2028 Computer Accepts
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January 8 6:28 PM (35 minutes and 24 seconds later)
         
microsoft windows xp version2002
I double click on "my documents'
message is-- off.org.can not be started due to an error in accessing the open off. org. congiferation data.
Internal error has occured get storage name (no content)
    
John, glad you have exp. I'm a novice so be patient and thanks.
                         Ross
Customer (name blocked for privacy)
Answer
January 8 6:39 PM (11 minutes and 26 seconds later)
         
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Ross,

Can you also tell me a couple more things so that we can pin point the problem.

What is the full name of the file you are trying to open in the My Document folder.

Does the OpenOffice application open at all, or is it only some particular documents that refuse to open. To open the OpenOffice application click Start > All Programs > OpenOffice > OpenOffice

Did this problem start recently. In other words were able in the past to open these documents.

 



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John D -- BS Degree in Engineering. -- 99% Positive Feedback on 2028 Computer Accepts
25 years experience in computer programming and troubleshooting. Planning & Construction Management
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January 8 7:01 PM (21 minutes and 31 seconds later)
         
When I click documents it shows all docs in off.org. When I try to click any of the files they will not open, just the error appears.

The problem just started today when I had a message that had an attachment I could not access, is this related? I never retrived the attachment,just deleted it and had it faxed.
Customer (name blocked for privacy)
Answer
January 8 7:24 PM (23 minutes and 23 seconds later)
         
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John D -- BS Degree in Engineering. -- 99% Positive Feedback on 2028 Computer Accepts
25 years experience in computer programming and troubleshooting. Planning & Construction Management
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