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I am having a problem with my computer and was wondering if ...

Sent to Computer Experts December 04 11:53 AM

I am having a problem with my computer and was wondering if I could get your thoughts on how to correct it. When I go to click on to AOL it takes quite awhile before it connects. Many times the hour glass will continue to spin and spin for a long time before the site opens and when I am on AOL or hotmail.com many times and I click on a site it will take a long time before the site opens. The hour glass spins and spins and finally it opens but it is slow. I do have broadband but not AOL broadband

 

Already Tried:
I do have Windows somethin- I have cleaned up discs, defragged, logged off etc

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
December 4 1:18 PM (1 hour and 24 minutes and 55 seconds later)
         
Ok, I probably can help you here.

First, when you say slow, how long are we talking about? 10 seconds? 10 hours? Somewhere in between?

Next, when you say you don't have AOL broadband, do you mean that you have to use a dial-up connection to connect to AOL? (Does it dial out using your phone line?)

Finally, what kind of computer do you have? What kind of a CPU? How much memory? How much disk space?

If you need help finding the answers to some of these questions, please let me know.

Jeff



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Jeff G. -- Computer Software Engineer -- 100% Positive Feedback on 6 Computer Accepts
Nearly 20 years of software development experience
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December 4 1:23 PM (5 minutes later)
         
My computer is an HP pavilion v70s-I'm not sure of the other info-
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December 4 1:43 PM (20 minutes and 37 seconds later)
         
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Jeff G. -- Computer Software Engineer -- 100% Positive Feedback on 6 Computer Accepts
Nearly 20 years of software development experience
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December 4 1:59 PM (15 minutes and 14 seconds later)
         
Microsoft Windows XP version 2002
HP Pavilion Intel(R)
Celeron(R)CPU 2.00 GHz
1.99 GHz 256 MB of RAM
Customer (name blocked for privacy)
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December 4 2:08 PM (9 minutes and 35 seconds later)
         
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Jeff G. -- Computer Software Engineer -- 100% Positive Feedback on 6 Computer Accepts
Nearly 20 years of software development experience
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December 4 3:31 PM (1 hour and 23 minutes and 19 seconds later)
         
How do I increase the amount of RAM to my computer-is that hard to do-any idea how much something like that costs-thanks
Customer (name blocked for privacy)
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December 4 3:36 PM (4 minutes and 32 seconds later)
         
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Jeff G. -- Computer Software Engineer -- 100% Positive Feedback on 6 Computer Accepts
Nearly 20 years of software development experience
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December 4 3:49 PM (12 minutes and 42 seconds later)
         
ACCEPTEDCheck Mark

Hello ---

If you will go here and enter your computers information, this will identify what you need ( memory ) and how much your computer will support ...

http://www.crucial.com

If you need further assistance please let me know ---

or please click the Accept, much appreciated ---

Thanks

Michael

 



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Michael -- Online Computer Repair Expert -- 97% Positive Feedback on 329 Computer Accepts
MCSE, BA in Computer Sciences, 6+ years Diagnosis and Repair
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December 4 9:14 PM (5 hours and 25 minutes and 35 seconds later)
         
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Michael -- Online Computer Repair Expert -- 97% Positive Feedback on 329 Computer Accepts
MCSE, BA in Computer Sciences, 6+ years Diagnosis and Repair
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