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I cannot open files in my documents folder
Sent to Computer Experts November 01 02:22 PM

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OS: Windows XP; Browser: IE

Customer (name blocked for privacy)
Status:  Closed   Value: $10
Info Request
November 1 2:32 PM (9 minutes and 26 seconds later)
         
REPLIED to Info RequestCheck Mark

Hello,

What happens when you try to open them? Can you tell us the files extensions (what goes after the ".", like ".doc" or ".xls" or ".jpg").

 

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PCman -- Computer Software/Hardware Engineer -- 99% Positive Feedback on 160 Computer Accepts
BS Computer Science, built own computers from scratch, often sought after by friends and family.
Reply
November 1 3:36 PM (1 hour and 4 minutes and 9 seconds later)
         
Reply to PCman's Post: I am trying to open .xls and .doc files. The computer just freezes and never opens the file. I have to open either Excel or Word first in order to open the file. I cannot open the files from my documents folder or as an e-mail attachment.
Customer (name blocked for privacy)
Answer
November 1 4:01 PM (25 minutes and 13 seconds later)
         
REPLIEDCheck Mark

Hello,

Please try this:

Open up the "My Documents" folder.

Go to Tools / Folder Options / File Types (wait until it the content appears)

Press the X key to jump to the extensions beginning with X.

XLS should say Microsoft Excel Worksheet. Underneath it should say "Opens with Microsoft Office Excel". If not, click on Change and select Microsoft Office Excel from the list.

Similarly, DOC should refer to Microsoft Office Word.

 



I hope this helps. If so, please click on the Accept button. Feedback is greatly appreciated. If you need more information, please click on Reply.

Thank you,
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PCman -- Computer Software/Hardware Engineer -- 99% Positive Feedback on 160 Computer Accepts
BS Computer Science, built own computers from scratch, often sought after by friends and family.
Reply
November 2 1:46 AM (9 hours and 44 minutes and 38 seconds later)
         
Reply to PCman's Post: This is not the issue. There is an associated program associated to the file (i.e., Excel or Word, depending on file type). All I get is the hour glass and in the My Documents folder, it says: (Not Responding).
Customer (name blocked for privacy)
Answer
November 2 7:07 AM (5 hours and 21 minutes and 9 seconds later)
         
REPLIEDCheck Mark

Hello,

Please see Microsoft's article You may experience problems in Windows Explorer or in the Windows shell after you install security update MS06-015.

This involves changing the registry. Please follow carefully the instructions.

 



I hope this helps. If so, please click on the Accept button. Feedback is greatly appreciated. If you need more information, please click on Reply.

Thank you,
Picture
PCman -- Computer Software/Hardware Engineer -- 99% Positive Feedback on 160 Computer Accepts
BS Computer Science, built own computers from scratch, often sought after by friends and family.
Reply
November 6 11:26 PM (4 days and 16 hours later)
         
Reply to PCman's Post: This still did not resolve the problem.
Customer (name blocked for privacy)
Answer
November 7 7:43 AM (8 hours and 17 minutes and 20 seconds later)
         
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PCman -- Computer Software/Hardware Engineer -- 99% Positive Feedback on 160 Computer Accepts
BS Computer Science, built own computers from scratch, often sought after by friends and family.
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