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what do i do when i try to download macromedia flash and a ...
Sent to Computer Experts April 26 11:08 PM

what do i do when i try to download macromedia flash and a box comes up with a red x ?

 

Optional Information:
OS: Windows XP; Browser: Firefox

Already Tried:
enabling all activeX and lowering virus and spyware software

Customer (name blocked for privacy)
Status:  Closed   Value: $10
Answer
April 27 1:18 PM (14 hours and 9 minutes and 50 seconds later)
         
REPLIEDCheck Mark
You need to actually install the Flash player in order to view flash files -- you can do that here for free : Flash Player

Hope this helps.
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April 27 9:13 PM (7 hours and 55 minutes and 53 seconds later)
         
Reply to Stephen's Post: this does not help. thats the whole problem, when i click to install, instead of the usual "run" poping up to install its just a box where it should be and a red "x" is there. i cannot do anything. i can go no further. its like when a pic. wont show and the red "x" is there and some times u can right click "show picture" and it pops in. well there is nothing i can do when i right click my mouse to start the installing.please help
Customer (name blocked for privacy)
Answer
April 27 9:15 PM (1 minute and 34 seconds later)
         
REPLIEDCheck Mark
Is there anyway you can give me a screen shot of what you are seeing? This doesn't make any sense.
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April 27 9:17 PM (2 minutes and 9 seconds later)
         
Reply to Stephen's Post: i'll see if i can send it to u
Customer (name blocked for privacy)
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April 27 9:21 PM (3 minutes and 32 seconds later)
         
Reply to Stephen's Post: who do i send it to
Customer (name blocked for privacy)
Answer
April 27 9:22 PM (57 seconds later)
         
REPLIEDCheck Mark
email it to justanswer@thelonecoder.com

Thanks
Reply
April 27 9:42 PM (20 minutes and 5 seconds later)
         
Reply to Stephen's Post: i sent it so please let me know if u got it. tu
Customer (name blocked for privacy)
Answer
April 27 9:53 PM (11 minutes and 12 seconds later)
         
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April 27 11:28 PM (1 hour and 35 minutes and 32 seconds later)
         
Reply to Stephen's Post: when i bought my computer yes i had flash. then a few wks. ago i wanted to up grade. well i thought i did so i deleted the one i had. (dumb mistake)but the upgrade did not up grade so i have none now. i just installed firefox about the same time also.
Customer (name blocked for privacy)
Answer
April 27 11:36 PM (7 minutes and 4 seconds later)
         
REPLIEDCheck Mark
Have you tried rebooting after the install? You need to do that in order for the install to work.
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April 27 11:44 PM (8 minutes and 35 seconds later)
         
Reply to Stephen's Post: u dont understand i cannot install it it is not in my computer. when i click DOWNLOAD it brings me to the next step. the only thing that comes up is a square box with the red "x" in corner. i can go no further with it. and it says on bottom of box "u may need to click the gold bar at top of browser window to install. but there is no gold bar to even help me there. i looked in my add and remove programs and it is not there. where else can i look to see if it is anywhere in here.
Customer (name blocked for privacy)
Answer
April 27 11:47 PM (2 minutes and 35 seconds later)
         
REPLIEDCheck Mark
OOOHHH!! Ok. sorry - it is late. :)

It sounds like you might be blocking popups. See if there is a lightbulb at the bottom of the browser when you are at that page. Click on that and allow macromedia.com to spawn pop ups.

That might solve the problem.
Reply
April 27 11:56 PM (9 minutes and 26 seconds later)
         
Reply to Stephen's Post: nope no lightbulb. but like u said it is getting late. but if u can help me at all. please let me know. i really cant figure this one out. i have never had this kind of trouble. maybe i have to buy a program or something i dont know. but tomorrow is another day. thank you anyway for trying to help me.
Customer (name blocked for privacy)
Answer
April 28 12:00 AM (3 minutes and 33 seconds later)
         
ACCEPTEDCheck Mark
Ok try this :

Type about:config into the Firefox location bar.
Right-click on the page and select New and then Integer.
Name it privacy.popups.disable_from_plugins
Set the value to 0.

Let me know if this helps. This has really got me stumped, so I am kind of grasping at straws.

Reply
April 28 12:05 AM (5 minutes and 11 seconds later)
         
Reply to Stephen's Post: i'll try it tomorrow and let u know thanks
Customer (name blocked for privacy)
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April 28 10:48 PM (22 hours and 43 minutes and 27 seconds later)
         
Reply to Stephen's Post: that was it. and thank u very much. do i go back and change the setting to what it was before.
Customer (name blocked for privacy)
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April 28 10:49 PM (1 minute and 7 seconds later)
         
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