Ask Your Computer Question. Computer Experts Answer You ASAP.

(Not a Computer Question?)

net work printing problem
Sent to Computer Experts March 09 11:51 AM

we have a three computer net work. we also have a HP 7410 all-in-one printer which is attached to the server. the other two computers can print from the HP but the printer will not respond to the server. we have aol and IE. how do we fix this problem. it started all of sudden.

Optional Information:
OS: Windows 2000; Browser: IE

Already Tried:
rebooted the computer and reinstalled the driver also increased the disk space on the hard drive

Shane Requested

Customer (name blocked for privacy)
Status:  Closed   Value: $30
Info Request
March 9 1:33 PM (1 hour and 42 minutes and 30 seconds later)
         
REPLIED to Info RequestCheck Mark
The printer is connected to your server by serial cable or internet cable?
ITGuru -- Computer Software Engineer -- Expert's Profile
C/C++, Networking,Windwos CE,InstallShield, ASP, HTML, Javascript, VBScript, Linux, QT, SQL, al
Reply
March 9 3:02 PM (1 hour and 29 minutes and 7 seconds later)
         
Reply to ITGuru's Post: serial cable
Customer (name blocked for privacy)
Answer
March 9 8:17 PM (5 hours and 14 minutes and 56 seconds later)
         
REPLIEDCheck Mark
Thanks for the personal request Customer (name blocked for privacy), glad to help. First let me be sure I have a clear picture of what your saying.

You have a home network setup with a total of 3 computers, one of which servers as your server to which the printer is connected.

The two client computers can print fine through their network connection to the server but the server itself just recently started having problems printing.

Ok since you have already rebooted and reinstalling the driver, lets move on to a few other posibilities some of which are unlikely but possible.

1. (Unlikely) Is it possible that someone else, or yourself has switched the default printer on the server so that it is attempting another.

2. Is there a print cue stuck in progress on one of the two other machines?

3. Does this problem persist when all other computers are shut off and only the server itself has access to the printer?

4. What error do you get when attempting to print from the server.

I am sure we can work through this, first lets start with these basics and if it does not get resolved with nthese, we will look at other posibilites (i.e. server been compromiesed, hardware conflict, etc.)

Thanks,

Shane

The Truth is out there...
...and its in God's Word!
__________________
NOTE: To choose this Expert Click Accept! Bonuses are always appreciated!
Shane -- Tech/Developer -- 93% Positive Feedback on 25 Computer Accepts
Web Developement, Structured wiring, networking, etc.
Reply
March 9 10:42 PM (2 hours and 25 minutes and 6 seconds later)
         
Reply to Shane's Post:

there is a correction on my part. i have attempted to reinstall the driver. the system would not acknowledge it. it would not install.
Customer (name blocked for privacy)
Answer
March 10 7:09 PM (20 hours and 26 minutes and 27 seconds later)
         
THIS ANSWER IS LOCKED!
You can view this answer by clicking here to Register or Login and paying $3.
Shane -- Tech/Developer -- 93% Positive Feedback on 25 Computer Accepts
Web Developement, Structured wiring, networking, etc.
Think you can answer this question?
Login or Become an Expert

Related Answers

 

DISCLAIMER: You acknowledge that any information you may obtain from individuals you contact through use of the Just Answer service comes from those individuals, not from Just Answer!, and that Just Answer is not in any way responsible for any of the information these third parties may supply. The site and services are provided "as is" with no warranty and no representations are made regarding the qualification of an Expert. Responses and comments on Just Answer! are for general information and are not intended to substitute for informed professional advice (such as medical, legal, investment or accounting) and do not establish a professional-client relationship. Just Answer! is not intended or designed to address EMERGENCY QUESTIONS which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

Just Answer! > Computer and Software Help