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my email address is accepted but I can't use my ...

Sent to Computer Experts December 5 2007 at 6:09 PM
   

my email address is accepted but I can't use my password. The system will not let me change my password to my e mail

 

Optional Information:
OS: Windows 98; Browser: AOL

Already Tried:
I've tried to change my password. it tells me that my screen name is incorrect. aol shows the screen name correct

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Answer
December 5 2007 at 6:16 PM (6 minutes and 19 seconds later)
         
REPLIEDCheck Mark

HI,

Do you use a free AOL acount or do you pay a monthly fee?

If you Pay the fee then open AOL and sign on then Select the Settings menu from the AOL toolbar. Click Passwords Click Change Password Enter your current AOL password Enter your new AOL password Enter your new AOL password again Click Change Password.

That should be all, As longas you are signed in then you should not be prompted for anything but your current password.

Let us know if you need more help.

Thanks

Eric



Once I have answered your question satisfactorily please click the Accept button so that I get can get paid for my work, Positive feedback is appreciated
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Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1196 Computer Accepts
approx 20 years of experience from software to hardware design
Reply
December 5 2007 at 6:19 PM (3 minutes and 13 seconds later)
         
Reply to Eric's Post: my aol account is free
Customer (name blocked for privacy)
Answer
December 5 2007 at 6:24 PM (4 minutes and 53 seconds later)
         
ACCEPTEDCheck Mark

Ok,

Try this, open https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=my.screenname.aol.com&lang=en&locale=us&authLev=2

Make sure the Manage Your Account category is open. Click Edit under Password Type your old password under Old Password Enter your new password under both New Password: and Re-Type new Password Click Submit. Click OK.

Let me know what happens.

Regards

Eric



Once I have answered your question satisfactorily please click the Accept button so that I get can get paid for my work, Positive feedback is appreciated
Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1196 Computer Accepts
approx 20 years of experience from software to hardware design
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