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Email, cannot send, reply, open attachments but can receive and read emails.
Outlook Express #6 is what I am presently using.

Optional Information:
OS: Windows XP; Browser: Other

Already Tried:
Various Q & A. checked with provider.

Customer (name blocked for privacy)

Status: Closed Value: $10

If you can receive mail but are unable to send, then there is something wrong with your SMTP configuration. From Outlook Express, click on Tools > Accounts, select the account in question, click on the Properties button, click on the Servers tab. check the field Outgoing Mail (SMTP) - this should be exactly as given by your email server. If you do not know it you need to go to your server's web page and look for their SMTP address.

Hope this helps.

Reply to John D.'s Post: When I contacted my provider, they tried to tell me the same thing. Everything checked out then and do now.

Hi and welcome to JA,
THIS IS A ASSIST TO JOHN D.
Have you attempted to try another client. OE is sloppy at best, alot of us in the computer field use Thunderbird. It is close to OE but much easier to use. Please try it.

http://www.mozilla.com/thunderbird/

I hope this helps. Please click accept for John D.
Thanks
Andy

If this helps please hit the GREEN ACCEPT button
to accept and a bonus and good feedback is always welcome.
I saw Elvis. He sat between me and Bigfoot on the UFO.

Can you please post the error message you're getting.

Also if you used to be able to receive email on that account, can you remember any major changes made to your system before this started happening (e.g. installation of antivirus or other software, changing system configuration, reinstalling operation system, etc).

Reply to John D.'s Post: Here is the error message:
The operation could not be completed. RICHED32.DLL failed to load.

Follow these steps to replace the Riched32.dll file:

1- Search for the file on your hard drive using Start > Search, then enter Riched32.dll (it is typically in the C:\Windows\System32 folder.)

2- Rename the file to Riched32.old. If it gives you access denied message, try booting in safe mode and renaming it from there.

3- Extract a new copy of Riched32.dll by clicking Start > Run, type msconfig and hit the enter key. Click on the General tab, click on the Expand File button, and enter the following:

In the File to restore box, type Riched32.dll.
In the Restore from box, type C:\Windows\options\install (assuming your windows folder path is C:\Windows)
In the Save file in box, type C:\Windows\system, and then click OK.

Hope this will do it for you.

for further reference please visit http://support.microsoft.com/?scid=kb;en-us;322104

Reply to Andy's Post: I downloaded Mozilla thunderbird successfully, however, it will still not let me send emails.

I know you have tried to correct the problem but I don't know where to turn. The Provider has not been helpful. Everywhere I turn its says contact your provider.

Reply to John D.'s Post: This last suggestion did not correct the problem.
I did load McAfee scan software in or around the time I began having the trouble.

OK, first disable McAfee and try sending email.

If that doesn't work, you need to manually disable all automatically loaded programs and then re-enable them one at a time to see which one is causing the problem. To do that click Start > Run, type msconfig and hit return. Then click on the Startup tab and uncheck all boxes. Restart computer, check sending email. Repeat these steps after re-check the boxes one at a time.

Please report back your findings.

Reply to John D.'s Post: No go. However, I do get another error message since I switched to another email carrier.
It reads: Sending of message failed. The message could not be sent because connecting to SMTP server SMTP.usa2net.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting is correct and try again, or else contact your network server.
The settings are correct.
It must be something with the network server. Will contact them with this error message.

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