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No "new folder" option available on desktop or explor

Sent to Computer Experts September 11 2007 at 6:53 AM
   

no "new folder" option available on desktop or in windows explorer.

 

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Customer (name blocked for privacy)
Status:  Closed   Value: $20
Info Request
September 11 2007 at 6:56 AM (2 minutes and 28 seconds later)
         

Hi Customer (name blocked for privacy),

We were working on this issue yesterday can you let me know what the last step you performed so we can pick up where we left off?



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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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September 11 2007 at 7:00 AM (4 minutes later)
         
Good morning,I have the DOS box as administrator...Question...I did not have to enter credit card number and if my account is using the same number as last nignt we will have the save issue... I will need to change the credit card number....
Customer (name blocked for privacy)
Reply
September 11 2007 at 7:10 AM (10 minutes and 37 seconds later)
         
Rita, are we still connected?
Customer (name blocked for privacy)
Answer
September 11 2007 at 7:15 AM (4 minutes and 50 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Answer
September 11 2007 at 7:17 AM (1 minute and 33 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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September 11 2007 at 7:18 AM (1 minute and 28 seconds later)
         
ok,,,did you see my question about the credit card?
Customer (name blocked for privacy)
Info Request
September 11 2007 at 7:21 AM (3 minutes and 2 seconds later)
         

Ok i will notify the moderators on this and they will have to contact you regarding changing the credit card information.

I just informed Moderators on this and they will be getting in contact with you to change this information



Edited by Rita on September 11 2007 at 7:23 AM

If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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September 11 2007 at 7:28 AM (6 minutes and 46 seconds later)
         
ok, I created a new account with admin priv and the "new folder" option still does not show up on the desktop or in explorer...this is really weird.....
Customer (name blocked for privacy)
Answer
September 11 2007 at 7:30 AM (1 minute and 26 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Answer
September 11 2007 at 7:42 AM (12 minutes and 39 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Reply
September 11 2007 at 7:46 AM (3 minutes and 54 seconds later)
         
ok, its running 20% complete sofar
Customer (name blocked for privacy)
Answer
September 11 2007 at 7:47 AM (41 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Reply
September 11 2007 at 7:54 AM (7 minutes and 15 seconds later)
         
ok,,I saw you winhelp resolution and the scan is at 61%...do you still want to hang online or should I just try this and email you back?
Customer (name blocked for privacy)
Reply
September 11 2007 at 8:14 AM (19 minutes and 49 seconds later)
         
Rita,,,,the folderfix_vista from winhelp worked....... :)
Customer (name blocked for privacy)
Answer
September 11 2007 at 8:30 AM (16 minutes and 20 seconds later)
         
ACCEPTEDCheck Mark

Hi,

Sorry i had to step away for a few minutes, So the reg fix worked great glad we were able to get it fixed.

Rita



If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
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Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Reply
September 11 2007 at 8:37 AM (6 minutes and 59 seconds later)
         
Rita, thanks for sticking with me on this, I really appreciate your help...great job..I also updated my credit card info from the email that was sent me. If ever I have issues "justanswer" will be the place to go. thanks again.
Customer (name blocked for privacy)
Answer
September 11 2007 at 8:42 AM (4 minutes and 41 seconds later)
         
ACCEPTEDCheck Mark
Your very welcome, i am glad we were able to get this resolved, believe me i will remember this issue for awhile and the fix for it if i ever run into this again. Got to love Microsoft.....................

If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
Picture
Rita -- Network Administrator -- 99% Positive Feedback on 887 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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