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How correct the problem when a computer in computer black screen

Sent to Computer Experts October 9 2008 at 11:03 PM
   

How correct the problem when a computer in computer black screen with VISTA?

 

Optional Information:
OS: Windows Vista

Already Tried:
Had aq new key board put on the Gateway laptop.

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
October 9 2008 at 11:14 PM (11 minutes later)
         
Hi,

Can you please elaborate your problem a bit? Do you mean to say that your Windows Vista doesn't load up when booting the computer?

Regards

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October 9 2008 at 11:35 PM (20 minutes and 44 seconds later)
         
You cut the computer on and all you get is black screen??? And no VISTA doesn't show up. Nothing shows up.

Edited by Customer (name blocked for privacy) on October 9 2008 at 11:48 PM
Customer (name blocked for privacy)
Info Request
October 9 2008 at 11:48 PM (13 minutes and 37 seconds later)
         

It may be that your Vista OS system files have gotten corrupt/missing, due to which it's not booting up.

Do you have your Windows Vista disc with you?

 

Regards

 



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B. Rath -- Computer Software Engineer -- 99% Positive Feedback on 312 Computer Accepts
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October 9 2008 at 11:50 PM (1 minute and 20 seconds later)
         
YES.
Customer (name blocked for privacy)
Answer
October 10 2008 at 12:29 AM (39 minutes and 16 seconds later)
         
ACCEPTEDCheck Mark
Ok ..To fix this issue, you will have to repair your Windows Vista OS using your Vista bootable system disc, so as not to lose any of your programs/data. To do this, please follow the enlisted:
1) Restart your computer and go to your system's BIOS Setup menu by pressing F2 at your bootup screen, and check in the boot order if CD/DVD drive is set as the first boot device, before Hard Drive. If not, please make changes accordingly and save and exit.
2) Now insert the bootable system disc in your computer and when press any key to load from the disc when prompted to do so.
3) Press ENTER when you see the message To setup Windows Vista now, and then press ENTER displayed on the Welcome to Setup screen(Do not choose the option to press R to use the Recovery Console).
4) In the Windows Vista Licensing Agreement, press F8 to agree to the license agreement.
5) Make sure that your current installation of Windows OS is selected in the box, and then press R to repair the same.
6) Now, follow the instructions on the screen to complete Setup.
7) Reboot your system and load up your Vista OS as you do normally(dont boot from the disc again), and follow the steps given to repair your OS, your data wont be lost, your system settings will just be repaired and reverted back to default settings.

Hope it helps ..keep me posted.

Regards

Please click the ACCEPT button if you found my answer helpful.
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