Ask Your Computer Question. Computer Experts Answer You ASAP.

(Not a Computer Question?)

I have a eMac computer and I forgot my user name and psw.
Sent to Computer Experts April 02 09:41 PM

I have a eMac computer and I forgot my user name and psw. for the pass 6 - 7 mths I have been using a Dell computer and today I went back to my eMac. I have restore discs to restore my eMac computer but it's not allowing me to install the discs due to not knowing my user name and psw or administrative name / psw. My question is how can I reinstall my restore software discs without my name/psw in order to start using my eMac computer again. Is there a generic name/psw I can use for this process? Please Help

 

Optional Information:
OS: Mac OS X; Browser: IE

Already Tried:
I tried install the restore discs but the screen keeps asking me for my name/psw. In other words I can't get pass this in order to install the restore discs 1 and 2

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
April 2 9:47 PM (5 minutes and 24 seconds later)
         

Hi,

Could you tell us what OS version you are runnning?

Also what color are your disks?

Let us know

Thanks

Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1056 Computer Accepts
approx 20 years of experience from software to hardware design
Reply
April 2 9:49 PM (2 minutes and 16 seconds later)
         
I'm running MAC OS X. The color of the disc are grey.
Customer (name blocked for privacy)
Info Request
April 2 9:53 PM (4 minutes and 26 seconds later)
         

Ok,

What version of OSX?

Thanks

Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1056 Computer Accepts
approx 20 years of experience from software to hardware design
Reply
April 2 9:56 PM (2 minutes and 52 seconds later)
         

Version 10.3.4

Customer (name blocked for privacy)
Answer
April 2 10:02 PM (5 minutes and 53 seconds later)
         
ACCEPTEDCheck Mark

Ok,

Could you put the first disk in the drive and Restart with the C key held down, Keep it held till it boots from the CD to the install menu.

At that point you should be able to select either an Archive and install or an Erase and install.

If you do not have any files you want you are better off performing an Erase and Install.

Let us know if that does not work.

Thanks

1 Other Expert Agrees with this!
Picture
Eric -- IEEE Network Engineer, Microsoft -- 100% Positive Feedback on 1056 Computer Accepts
approx 20 years of experience from software to hardware design
Think you can answer this question?
Login or Become an Expert

Related Answers

 

DISCLAIMER: You acknowledge that any information you may obtain from individuals you contact through use of the Just Answer service comes from those individuals, not from Just Answer!, and that Just Answer is not in any way responsible for any of the information these third parties may supply. The site and services are provided "as is" with no warranty and no representations are made regarding the qualification of an Expert. Responses and comments on Just Answer! are for general information and are not intended to substitute for informed professional advice (such as medical, legal, investment or accounting) and do not establish a professional-client relationship. Just Answer! is not intended or designed to address EMERGENCY QUESTIONS which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service.

Just Answer! > Computer and Software Help