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When I turn my laptop on the screen is blank and just ...
Sent to Computer Experts October 18 03:50 PM

When I turn my laptop on the screen is blank and just show "U1 BIOS" on the screen and doesn't respond

 

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
reseting and turning off and on

Customer (name blocked for privacy)
Status:  Closed   Value: $15
Info Request
October 18 4:16 PM (25 minutes and 24 seconds later)
         

Hello,

This sounds like your basic POST screen BIOS id line

As it is sticking here at your BIOS POST is having a problem.

BIOS POST errors are usually followed by a series of BEEPS - does yours beep at all, if so can you tell me how many beeps it is giving? is it short or long beeps?



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Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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October 18 4:18 PM (2 minutes and 53 seconds later)
         
I think it is only one beep its 1-2 seconds long
Customer (name blocked for privacy)
Info Request
October 18 4:23 PM (4 minutes and 6 seconds later)
         

Ok on this screen does it show any more information like Award Bios, or something else.

If it does not show any other information can you provide me with the make and model of this laptop so i can research and see what BIOS comes loaded on this machine?



If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
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Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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October 18 4:25 PM (2 minutes and 52 seconds later)
         
nothing on the screen except "U1 BIOS"
it is a HP laptop 15 inch screen i think
it has windows xp and an athlon prosessor
Customer (name blocked for privacy)
Answer
October 18 4:29 PM (3 minutes and 55 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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October 18 5:19 PM (49 minutes and 34 seconds later)
         
ok i tried it and nothing happened
It doesn't beep at all when i turn it on
it is a HP Pavillion ze4125
Customer (name blocked for privacy)
Info Request
October 18 5:30 PM (11 minutes and 32 seconds later)
         

Ok so now when you go to power it on you receive no beeps at all?

Are you receiving the same thing on the display now?



If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
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Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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October 18 5:40 PM (9 minutes and 49 seconds later)
         
yes just U1 BIOS
Customer (name blocked for privacy)
Answer
October 18 5:55 PM (15 minutes and 4 seconds later)
         
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Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
Reply
October 18 5:58 PM (2 minutes and 20 seconds later)
         
93561 or 93303
Customer (name blocked for privacy)
Answer
October 18 6:10 PM (12 minutes and 49 seconds later)
         
ACCEPTEDCheck Mark

Ok i did find a company that will actually come to you, and be able to diagnose and give you a quote on repairing your laptop.

On-Site Computer Support Technicians offer mobile computer support

http://www.computerassistant.com/

or here is another company in your area that also offers mobile support

http://www.yellowpages.com/info-SP137224651/HelpClub-com

Hope this helps,

Thanks,

Rita



If you are satisfied with my Answer please click the GREEN ACCEPT BUTTON,This is the only way I am paid for assisting you. BONUSES and POSITIVE FEEDBACK are greatly appreciated
Picture
Rita -- Network Administrator -- 99% Positive Feedback on 812 Computer Accepts
Network Administrator for large company, Microsoft certified system builder
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