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I have a compaq presario laptop computer with a 40gig hard ...
Sent to Computer Experts November 11 08:53 AM

I have a compaq presario laptop computer with a 40gig hard drive. When I turn it on it says the drive is not connected. It looks like the drive is toast. How do I make sure that it is the drive that's the problem?

 

Optional Information:
OS: Windows XP; Browser: Other

Already Tried:
tried to repair operating system from cd is there a way to recover anything on drive also tried to boot in safe mode and couldn't. got into setup and it said that the dr is disabled or not present

Customer (name blocked for privacy)
Status:  Closed   Value: $9
Answer
November 11 11:19 AM (2 hours and 26 minutes and 13 seconds later)
         
ACCEPTEDCheck Mark

Hello,

It definitly sounds like you are correct the hard drive is failed on this machine, as by going into bios and with it not showing up.

One thing you can try is to try replacing the cable going from the motherboard to the hard drive and this could potentially be the issue why the drive is not being recognized if this cable has failed, but this is not normally the cause.

The only way to verify completely is to take this in to a local computer repair facility where they can run a full diagnostic on your laptop and they can verify through the error codes they receive if it is definitly the hard drive or is something more serious has occured.

Hope this helps

Thanks

RIta



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