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can not turn off my laptop computer help
Sent to Computer Experts February 19 01:47 PM

button does not work
ctrl del does nothing
mouse not working

 

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
UNPLUGING EVERYTHING

Customer (name blocked for privacy)
Status:  Closed   Value: $9
Answer
February 19 2:04 PM (17 minutes and 15 seconds later)
         
ACCEPTEDCheck Mark
I suppose you meant some ways other than the START menu -> Shut down? Have you tried depressing the power switch for a few seconds?


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Fortuna Augusta -- Information Security Consultant -- 94% Positive Feedback on 119 Computer Accepts
Over 15 years of freelance experience in computing
Reply
February 19 7:27 PM (5 hours and 22 minutes and 32 seconds later)
         
noy a good answer....had to remove the battery!
called someone when I didn't get an immediate becaues i was affraid the computer would start a fire
Customer (name blocked for privacy)
Answer
February 19 10:32 PM (3 hours and 5 minutes and 49 seconds later)
         
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Fortuna Augusta -- Information Security Consultant -- 94% Positive Feedback on 119 Computer Accepts
Over 15 years of freelance experience in computing
Reply
February 20 7:56 AM (9 hours and 24 minutes and 2 seconds later)
         
i HAD MY COMPUTER RUNNING IN AN HOUR...BY REMOVING BATTERY AND WAITING...BUT IT BACK AND ALL WAS NORMAL...i AM PAYING NOT FOR THE HELP THAT YOU GAVE...BUT I RUSHED FOR HELP THAT I THOUGHT WOULD BE AN IMMEDIATE CHAT RESPONSE. YOU ARE CERTAINLY NOT BEING PPAID FOR QUAITY.
Customer (name blocked for privacy)
Answer
February 20 8:30 AM (33 minutes and 41 seconds later)
         
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Fortuna Augusta -- Information Security Consultant -- 94% Positive Feedback on 119 Computer Accepts
Over 15 years of freelance experience in computing
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